Privacy policy

Last updated: August 11, 2026

Sora operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Sora is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, addreing address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confiretails.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the itemrt, add to your wishlist, or purchase, return, exchange or canceland your past transactions.
• Communications with us including the inforunications with us, for example, when sending a customer supportinquiry.
• Device information including information a or network connection, your IP address, and other uniqueidentifiers.
• Usage information including information reith the Services, including how and when you interact with ornavigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orderences and items you are interested in, to send notifications toyou related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, tos, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We may use yourmarketing and promotional purposes, such as to send you marketingemails or promotional communications about our products and services, where permitted by applicable law.

  Where required by law, we will only send you marketing comven us your consent to do so. You can opt out of receivingmarketing emails at any time by clicking the "unsubscribe" link in any email we send you, or by contacting us at contact@officialsora.com

  We may display advertisements to you on third-party websites or platforms. To do so, we may share limited data with advertising partners such as Meta (Facebook/Instagram) or Google, strictly in compliance with appling the GDPR. You have the right to opt out of such targetedadvertising at any time by contacting us or adjusting your preferences on those platforms.

  We do not sell your personal information to third parties.

• Security and Fraud Prevention. We use youruthenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an ae for keeping your account credentials safe. We highly recommendthat you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personyou with customer support, to be responsive to you, to provideeffective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal informcable law or respond to valid legal process, including requestsfrom law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations oli>

How Long We Keep Your Information

We retain your personal information for as long as necessary tlined in this Privacy Policy, unless a longer retention period isrequired or permitted by applicable law (such as tax, accounting, or other legal requirements).

When we no longer need your personal information, we will secut. If deletion is not immediately possible (for example, becauseyour data is stored in backup archives), we will securely store your data and isolate it from further processing until deletion is possible.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal inform legitimate purposes subject to this Privacy Policy. Suchcircumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activis and websites. Our business and marketing partners will use yourinformation in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your oent merchants and websites. You can exercise your rights toopt-out of those uses here.
• When you direct, request us or otherwise consent to our distion to third parties, such as to ship you products or throughyour use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any e or policies, and to protect or defend the Services, our rights,and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide animprove the Services for you. Information you submit to the Servi and shared with Shopify as well as third parties that may belocated in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporatained from your interactions with our Store, along with othermerchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these cirponsible for the processing of your personal information,including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you cs://www.shopify.com/legal/privacy/app-users">Shopify ConsumerPrivacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and . We do not guarantee and are not responsible for the privacy orsecurity of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-partrms may also be viewable by other users of the Services and/orusers of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners oclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child weir personal information, you may contact us using the contactdetails set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal innder 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you ds to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputeble contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certainr request as permitted by law.

• Right to Access / Know. You may have a rigrsonal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to accurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with c
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of tonal information for purposes considered to be "targetedadvertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacye signal enabled, depending on where you are, we willautomatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out requesTo learn more about Global Privacy Control, you can visithttps://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you optu non-promotional emails, such as those about your account ororders that you have made.

If you reside in the UK or European Economic Area,

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness ofour consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may havd to data processed by Shopify, you can visithttps://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with apignate an authorized agent to make requests on your behalf toexercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly withur request in a timely manner as required under applicablelaw.

Complaints

If you have complaints about how we process your personal info using the contact details provided below. Depending on where youlive, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the resupervisory authorities here

.

International Transfers

Please note that we may transfer, store and process your persoe country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivahe relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our websit experience, analyze site traffic, and personalize content andadvertisements.

You can control or disable cookies through your browser settine that disabling certain cookies may affect the functionality ofour Services.

By continuing to use our website, you consent to our use of cohis Privacy Policy and applicable law. For residents of theEuropean Economic Area (EEA) or the United Kingdom (UK), we will request your explicit consent before placing any non-essential cookies on your device.

Contact

Should you have any questions about our privacy practices or tyou would like to exercise any of the rights available to you,please call or email us at contact@officialsora.com. For the purpose of applicable data protection laws, we are the data controller of your personal info